Street Doctor

The Black Swan Health Street Doctor is a free, fully accredited medical service run by Black Swan Health, made possible through the support of WA Health, along with our generous donors and supporters. The Street Doctor provides accessible and suitable general practice care to those who might otherwise be without it. You can find our trucks stationed at various locations around Fremantle, Scarborough and Mirrabooka during week days. Clinic times and locations below.

Black Swan Health Street Doctor services are entirely free and staffed by medical professionals who provide immediate, comprehensive care or refer patients to other services to ensure a holistic approach to their health needs. We conduct over 4,500 consultations annually, with more than 35 percent of our patients identifying as homeless and 38 percent identifying as Aboriginal or Torres Strait Islander. Over 80 percent of our clients present with multiple medical conditions, and for over 90 percent, the Black Swan Health Street Doctor serves as their primary healthcare provider.

The street doctor can help with:

Immunisation
Family planning
General health assessments
Pap smears
Alcohol and drug related assistance
STI / pregnancy tests
Counselling
Mental health services
Wound dressing
Sexual health
Nutritional advice
Diabetes education

Accessing Street Doctor

Clinics are held for three hours at weekly clinics across the cities of Fremantle, Cockburn, Melville, Canning and Rockingham. Blakc Swan Health Street Doctor works closely with local community support services, medical specialists and allied health professionals to ensure a high level of patient care. This service is provided free of charge. All consultations and procedures are bulk billed, ensuring no cost to the patient. A Medicare card is required. However, patients may incur out-of-pocket expenses for referred services.

Click here to download the full list of clinic times and locations or refer to the schedule below:

Regular Clinic Hours:

Monday:

9.00am – 12.00pm: Willagee Library (Corner Archibald Street and Winnacott Street, Willagee) Located at the rear carpark of the Willagee Community Centre.
1.00pm – 4.00pm: Foundation Housing (100 Hampton Road, Fremantle) – Clinic closed Monday November 18, 2024.

Tuesday

9.30am – 12.30pm: St Pat’s Community Centre (12 Queen Victoria Street, Fremantle)
10.00am – 2.00pm: Rockingham Salvation Army (Corner Willmott Drive and Read Street, Rockingham)
10.00am – 1.00pm: The Shop Front, Bentley (59 John Street, Bentley)

Wednesday

9.00am – 12.00pm: Jean Willis Centre (Corner Ingram Street and Healy Road, Hamilton Hill) – Clinic closed Wednesday November 6, 2024.
9.00am – 12.00pm: Fremantle Oval (South Fremantle Oval, Dockers old training ground, Parry Street, Fremantle)
9.30am – 12.30pm: Mirrabooka Wandjoo Garden (Next to Mirrabooka Community Hub) Kalyakool Lane/Milldale Way.
1.30pm – 4.30pm: Scarborough Community Hub (184 Westview St, Scarborough)

Thursday

9.30am – 12.30pm: St Pat’s Community Centre (12 Queen Victoria Street, Fremantle)
9.30am – 12.30pm: Second Harvest (8 Caffrey Place, Hamilton Hill) – Closed 28th November

Friday

11.00am – 2.00pm: Davis Park, Beaconsfield (Conway Ct, Beaconsfield)

The Freo Street Doctor truck does not operate on Public Holidays.

GPs and Nurse Practitioners

Dr M GIBBERD
Dr R LEDINGHAM
Dr K COLES
Dr J KERR
Ms C POON (Nurse Practitioner)

Referrals

No referral or appointment necessary.

Patients are generally seen on a first-come, first-served basis. Please let the driver or outreach worker know if your reason for visiting the van is urgent. For further information on the service, please send us an email or call 08 9432 0480.

To access medical care outside of normal GP hours (6.00pm – 8.00am), contact Dial a Doctor on 1300 030 030 for home visits. If you are in an emergency, do not wait to see a doctor. Dial 000 or attend your nearest Emergency Department.

Information about your consultation

Management of Patient Information
All patient information is confidential. Freo Street Doctor maintains the security of personal health information at all times and we will not give your details to any third parties without your consent. You may request a copy of your health record at any time. Please contact us if you wish to access your records, or request your information by completing this form.

Test Results and Follow-Ups
Please ensure that we have your correct contact information so that any test results can be followed up quickly if required. You will be contacted by the service should the Doctor need to discuss your results with you. Otherwise, please allow three working days for results to be received, before returning to the clinic to discuss. We do not provide results over the phone. If follow-up consultations or referrals to other services are needed, the doctor on duty will discuss this with you.

There are arrangements to exchange clinical details about patient care for doctors who perform home and other visits on behalf of the patient’s regular doctor and the care provided is documented in the patient’s medical records.

Reminder System
Freo Street Doctor is committed to preventative care. The duty doctor will seek your permission for you to be included on our reminder system. We may contact you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please advise the clinical staff.

Feedback & Complaints
We take your concerns, suggestions and complaints seriously. If you have a problem or complaint please feel free to talk to the staff or leave your feedback in the Suggestion Box with the outreach worker. You can also complete this feedback form.

Alternatively, you may contact the Health and Disability Complaints Office (HsDSCO).

Complaints & Enquiries Line: (08) 6551 7600 or 1800 813 583 (free from landlines)
Translating and Interpreting Service: tisnational.gov.au or call 131 450
National Relay Service: 1800 555 660

Home Visit Policy

Freo Street Doctor GPs do not offer home visits to our patients. The practice ensures that there is an alternate system of care that patients can access, should they require a home or after-hours visit. Patients are referred to the free Dial a Doctor home visiting service. There are arrangements to exchange clinical details about patient care for doctors who perform home and other visits on behalf of the patient’s regular doctor and the care provided is documented in the patient’s medical records.

Sponsor a Clinic

Black Swan Health welcomes all financial support for Freo Street Doctor. We undertake all opportunities to maintain a financially viable service and all donations support additional clinic sessions. Each donation of $500 will support expenses associated with a Freo Street Doctor clinic including salary for the outreach worker and GP, vehicle running costs and medical supplies used in the provision of health care.

Please help by making a donation